Records management staff and equipment
Hiring the right records management firm can make all the difference. In this article, we will explore the staff characteristics and equipment necessary to ensure smooth delivery of your records.
First, it goes without saying that records management staff should be experienced professionals. Always look for a dedicated records management firm. A good records management firm will have their employees covered by liability insurance, including cases of “employee dishonesty”
Furthermore, a prospective records management firm should have “Information Security Agreement" or “non-disclosure” agreement on file for each employee. These contracts help ensure the security of the information contained in your records.
When hiring new employees, the ideal records management firm will first test potential applicants to determine their aptitudes for different records management responsibilities. After that, employees should be given a company training course to properly train them in their duties, as well as safety and security measures. Additional training courses in proper lifting techniques and operational equipment should also be implemented. Employees should wear weight lifting belts while lifting.
All couriers (delivery drivers) working for a prospective records management firm should have a good driving record. Ideally, your records management firm will have these records on file.
When selecting a records management firm, it is also important to consider the company’s drug testing program. Do they test new employees upon hire? Do they randomly drug test current employees.
As far as equipment is concerned, take a tour of a prospective records management facility. The first thing to look for in an off-site records management facility is its fleet of pickup and delivery vehicles. A good records management firm should have enough vehicles of varying sizes and types to accommodate prompt pickup and delivery of all its clients’ records. Also consider the general condition of the vehicles, as well as the presence of communications equipment (radios, etc.). Since the speedy delivery of your documents is vital to accessibility, be sure your records management firm perform regular maintenance on all its vehicle according to a fixed schedule.
Next, take a look at the equipment used in storing and managing records at the facility. While different records management firms can use any number of storage configurations, the warehouse space should be organized in such a way as to facilitate accessibility. Moreover, there needs to be enough moving equipment – conveyers, pallet jacks, and forklifts, among others – to enable facility workers to have your records loaded onto trucks in the shortest possible time.
Finally, consider the communications and other office equipment at the records management facility. A good facility should have ample phone and fax lines –and enough employees to handle all the calls – in the case of an emergency or high-call volume.
By following the tips and guidelines provided in this article, you will no doubt have an enjoyable and hassle-free experience with your new records management firm.

